Zoya 9 Terms & Conditions – Your Complete Guide to Rights & Responsibilities

By accessing or using the Zoya 9 platform (zoya9.co), you are deemed to have agreed to these Terms & Conditions. This document constitutes a legally binding agreement between Zoya 9 and its users. If you do not agree with any part of these terms, please do not use the platform.

1. Definitions & General Introduction

Below are definitions of key terms used in these Terms and Conditions. The words "Platform", "we", "our", or "Company" refer to Zoya 9.

• "User" or "Member" – Any individual registered with Zoya 9.
• "Account" – Your personal account on the Zoya 9 platform.
• "Bet" or "Wager" – Placing money at risk on any game or sporting event.
• "Win" – Funds received as a result of a successful bet.
• "Bonus" – Additional value awarded by Zoya 9 through various promotional activities.
• "Wagering Requirement" – The amount you are required to wager before withdrawing bonus funds.

Zoya 9 operates under licensing authorities in Bangladesh and internationally. The platform is committed to providing a safe, fair, and responsible online gaming environment for all users.

2. Registration & Account Management

2.1 Registration Process

To open a valid account on Zoya 9, you must provide accurate and complete information. The following details will be required at the time of registration:

• Full name (as it appears on your National ID or passport)
• Date of birth (for age verification purposes)
• Active mobile number or email address
• Valid address
• Payment Method Details

2.2 Single Account Ownership

Each individual may register only one account. If the same person or members of the same household open multiple accounts, Zoya 9 reserves the right to close all such accounts and forfeit any winnings.

2.3 KYC Verification

Zoya 9 may request the following documents for identity verification at any time. This verification may be required to process a withdrawal:

• Scanned copy of National ID or Passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

3. Age Restrictions & Eligibility

You must be at least 18 years of age to use the Zoya 9 platform. Protecting minors from gambling is one of our highest priorities.

The following categories of individuals are not permitted to use Zoya 9:

• Residents of countries where online gaming is prohibited
• Individuals who have applied for self-exclusion
• Individuals previously banned by Zoya 9
• Zoya 9 employees and their immediate family members

4. Deposit & Withdrawal Policy

4.1 Deposits

Zoya 9 currently accepts the following payment methods:

4.2 Withdrawal Policy

The following conditions must be met in order to withdraw winnings:

• KYC verification must be completed.
• Withdrawals must be made using the same method used for the deposit.
• Minimum withdrawal amount is ৳500.
• The maximum withdrawal per day is ৳5,00,000.
• Winnings from bonuses must meet the wagering requirement before any withdrawal can be made.

4.3 Anti-Money Laundering

Zoya 9 complies with international Anti-Money Laundering (AML) policies. Zoya 9 reserves the right to investigate suspicious transactions and report them to the relevant authorities.

5. Bonus & Promotion Terms

Zoya 9 offers a variety of bonuses. Each bonus comes with specific terms and conditions that should be read carefully before claiming.

5.1 Welcome Bonus

• New members can receive up to 150% on their first deposit.
• Once a bonus has been claimed, registration cancellations or deposit refunds are not possible.
• The welcome bonus is available once per player and applies to a single account only.
• Minimum wagering requirements must be met before any bonus withdrawal.

5.2 Wagering Requirements

Every bonus comes with a Wagering Requirement (WR), meaning you must wager a specified amount before you can withdraw your bonus funds.

5.3 Bonus Abuse

Abusing the bonus system — such as creating multiple accounts to claim bonuses or deliberately attempting to circumvent wagering requirements — may result in Zoya 9 cancelling bonuses and suspending the account.

6. Gaming Rules

6.1 General Gaming Rules

The following general rules apply when playing games on Zoya 9. Detailed rules specific to each game are available within the game interface.

• Once a bet is confirmed, it cannot be cancelled or modified.
• For live betting, Zoya 9's decision is final once the outcome of an event has been determined.
• Bets placed during a technical error in the gaming software will be considered void.
• The maximum win amount per bet is determined by the rules of the specific game.

6.2 Sports Betting Rules

Specific rules apply if a Sports Betting event is cancelled or postponed. Full Sports Betting rules are available on Zoya 9's betting page.

6.3 Crash Game Rules

When the auto cash-out feature is used in a crash game, your bet will be cashed out automatically at the set multiplier. Zoya 9 will not be held liable for any missed cash-out due to server disconnection, unless a platform error is proven.

7. Prohibited Activities

The following activities are strictly prohibited on the Zoya 9 platform. Any violation will result in immediate account termination.

• Using a VPN or proxy to conceal your location.
• Exploiting technical glitches for unfair advantage.
• Harassing or intimidating other users.
• Spreading false information with the intent to damage the platform's reputation.
• Placing bets on behalf of a third party (affiliate betting).

8. Responsible Gaming

Zoya 9 is deeply committed to responsible gaming. Gaming is entertainment — not a source of income. If you feel gaming is having a negative impact on your daily life, please seek help.

8.1 Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a maximum time limit for each session.
• Loss Limit: Once a set loss limit is reached, the game will automatically stop.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Temporarily or permanently close your account.

9. Privacy Policy

Zoya 9 takes the protection of your personal data very seriously. Our full privacy policy is available separately on the Privacy Policy page available. In brief:

• Your information is used solely for the purpose of providing our services and meeting legal obligations.
• Data is never sold or rented to third parties.
• All data is stored on SSL-encrypted, secure servers.
• You have the right to request the deletion of your personal data.

10. Dispute Resolution

For any dispute or complaint, Zoya 9 follows the process outlined below:

1. First, submit your complaint in writing to the Zoya 9 support team.
2. Zoya 9 will provide an initial response within 7 business days.
3. Complex matters may take up to 30 days to investigate.
4. If you are not satisfied with Zoya 9's decision, you may apply for independent arbitration.
5. In the event of a final legal dispute, the ruling of the licensing authority shall be considered final.

11. Account Suspension & Closure

Zoya 9 may suspend or terminate an account without prior notice under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• If registration with false information is proven.
• If fraudulent activity is suspected.
• If an account has been inactive for an extended period (more than 12 months).
• If KYC verification fails.

If a valid balance remains in your account at the time of closure and no violations have occurred, the funds will be returned to you.

12. Technical Errors & Liability

Zoya 9 strives to maintain the highest technical standards. However, Zoya 9's liability is limited in the following areas:

• For gaming disruptions caused by internet connectivity issues.
• For games missed due to unexpected server downtime.
• Bets cancelled due to a software error on the game provider's end will be refunded.

13. Amendment Policy

Zoya 9 reserves the right to modify these Terms & Conditions at any time. When changes are made:

• Updated terms will be published on this page.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please request account closure.

The latest version of these Terms & Conditions is always zoya9.co/terms-conditions can be found at.

14. Contact

If you have any questions or comments about our Terms & Conditions, please get in touch with us:

These Terms & Conditions are written in Bengali and apply to users in Bangladesh. The English version shall take precedence in any legal interpretation.